Interim Management Statement - Q1 2021 update 30 April 2021 Comment: Francesca McDonagh, Bank of Ireland Group CEO: "Throughout the first quarter of 2021, we have continued to support our customers through COVID-19. At the same time, we have maintained our focus on strategy delivery, taking actions to respond to the accelerated changes we have seen in customer banking preference, and further reducing our costs. We have also continued to transform the Bank including planning for how we will operate in a post-COVID- 19 world. This has been underpinned by ...