When Disasters Hit, Governments Need to Mobilize
Marc Mancher joins the podcast to discuss crisis communication centers.
Source: govexec.com
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Report: 6 Keys for Successful Government Crisis Contact Centers
When natural disasters or emergencies arise, federal agencies must be able to respond effectively to public inquiry, and technology is key.
Source: nextgov.com
GovExec Daily: Making Automated Customer Service More Empathetic
Deloitte's Marc Mancher's joins the podcast to discuss improving government customer service under budget restraints.
Source: govexec.com
Report: Empathetic Tech Can Improve the Government Contact Center Experience
A little empathy goes a long way.
Source: nextgov.com