Report: Empathetic Tech Can Improve the Government Contact Center Experience
A little empathy goes a long way.
Source: nextgov.com
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Inflation's impact on healthcare switchboards and call centers
Hospitals struggle to retain switchboard and call center staff, a situation exacerbated by inflation. Here's how Parlance is leveraging its call automation tech to help address these needs and improve the caller experience.
Source: medcitynews.com
Designing Agile Workplace Processes
Government Executive email Wide-spread emergencies disrupt the economy and health of communities, creating a surge of demand for government services. With the speed of service delivery hinging on agency labor, agility, and technology, the federal government needs to invest in these pillars to promptly assist its customers in the midst of unprecedented workplace transitions. Download this GBC Issue Brief to learn more about: The inhibitors of service delivery How agencies have benefited from automation technology How to enable capacity in times of need Underwritten by Other Agency Fede...
Source: govexec.com