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The county is working to implement new technology to improve the 911 communication system. After a consultant report found ongoing issues, commissioners decided to keep control of it.
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The report was commissioned after revelations of dropped calls, long wait times and staffing issues. WLRN obtained the 130-page document, which will be discussed at a Broward County Commission meeting next week.
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While Broward County struggles to resolve issues with the regional emergency call centers, a new report outlines continued problems with the treatment of staff and technology that’s not being used to call back people who are trying to get through to 911.
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A Hollywood man needed a work-around to get an ambulance to his house after nobody answered 911. His wife died. Records show the 911 call to the Broward County regional system just rang and rang.