AI to 'revolutionise customer experiences' AI to 'revolutionise customer experiences'
Data released by Kin + Carta, the global transformation consultancy, and Google Cloud has revealed that more than half of the UK’s largest consumer facing brands see customer experience being the biggest area for AI innovation. Business leaders from a range of consumer-facing brands, including Sky, EasyJet, ASOS.com and Tesco, came together for Gen.IE, an event