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Amazon, Walmart, Target allowing some customers to keep refunded return items By Catherine Park (Sebastian Gollnow/picture alliance via Getty Images) Some retail heavyweights, including Amazon, Walmart and Target, are allowing customers to not only process refunds seamlessly online, but are also allowing customers to just keep the returned items. As the COVID-19 pandemic continues, more and more retailers are trying to think of ways to implement contactless shopping, as well as contactless returns. Amazon had popularized the notion that some items are just not worth returning after doling out...

WASHINGTON (dpa-AFX) - Online returns to retailers more than doubled in 2020 from the 2019 levels as the pandemic forced more consumers to shop online in 2020, according to a survey conducted

Dive Brief: As the average cost of organized retail crime grows, 52% of retailer respondents said their company is setting aside more tech resources to address risks, according to a December report from the National Retail Federation. Just over a third (36%) said they are increasing their loss prevention budget. When asked whether their company has seen boosters returning stolen merchandise for store credit or gift cards and then selling the credit or gift cards on the secondary market, 59% of respondents said they had seen this occurring on websites, an uptick from 51% in 2019 and 50% in 20...

Three new senators were sworn into office Wednesday after President Joe Biden’s inauguration, securing the majority for Democrats in the Senate and across a unified government to tackle the new president’s agenda at a time of unprecedented national challenges. In a first vote, the Senate confirmed Biden’s nominee for Director of National Intelligence, Avril Haines. Senators worked into the...

RETAIL By Andrew Asch | Thursday, December 17, 2020 To curb organized retail crime, Mark Mathews, the NRF’s vice president for research development and industry analysis is calling for help from law enforcement and tougher laws, but also a distinction between petty theft and cases of organized, professional for-profit crime. | Photo courtesy of Platt Institute Organized retail crime—or shoplifting and cargo theft committed by professional thieves—has been surging, according to the 16th annual Organized Retail Crime study released Dec. 15 by the National Retail Federation...