$743 Billion in Merchandise Returned in 2023
Retailers have been focused on efforts to mitigate returns, as total returns for the industry amounted to $743 billion in merchandise in 2023.
Source: sdcexec.com
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Returns abuse, fraud cost US retail sector $101bn in 2023
An NRF report has revealed for every $1bn in sales, the average retailer incurred $145m in merchandise returns.
Source: just-style.com
The End of Free Returns
Many retailers are ending free merchandise returns, citing fraud and cost.
Source: kiplinger.com
Merchandise worth $743 bn returned in US in 2023: NRF & Appriss Retail
In 2023, US retailers faced $743 billion in returns, 14.5 per cent of total sales, with online returns at 17.6 per cent. Efforts to reduce returns include detailed product...
Source: fibre2fashion.com
Consumer 'wallet shift' creating a 'return to normal' in retail industry
U.S. consumers are willing to "reach into their pockets" this holiday season, says NRF's Mark Mathews, especially when it comes to buying gifts for loved ones.
Source: foxbusiness.com