Don't be a jerk to your barista
"How Leaders and Employees Can Be Partners in Change" In my TED Talk, I discuss how CEOs often have a disconnect with their frontline employees — they rarely…
Source: biztoc.com
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Adriann Negreros: Don't be a jerk to your barista — and other thoughts on frontline work
All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work.
Source: ted.com