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The Price Leaders Pay for Cutting Ethical Corners Asking employees to take questionable shortcuts can hurt their motivation and their performance. Topics An Member Free Subscribe $75/Year Image courtesy of Brian Stauffer/theispot.com Unfortunately, it is not uncommon for leaders to ask their employees to cross ethical lines. Consider the following examples from a pilot study we recently conducted: A sales representative at a retail company was asked to grant credit approval to unqualified customers who were friends of her supervisor...

OnDemand Webinar | Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic Twitter Get Permission Self-service has been thrust back into the spotlight as the grip of the 2020 pandemic refuses to relent. Allowing customers to effectively self-service can mean allowing additional risk into your organization. In this session, Mark Roberts, VP of Sales - East for Pindrop, provides an in depth analysis of real world IVR data from leading financial services, banking and insurance organizations around the world. Discover how criminals use the IVR to perpetrate scams in different parts of...