Three ways Artificial Intelligence will change the BPO landscape
Automation of routine tasks, Artificial Intelligence augmented jobs, and AI-powered management could bring greater efficiency.
Source: ventureburn.com
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Remote Work Pressures Africa Tech Leaders To Set MDM, BYOD Policies
No one remote device policy works for all For small, agile organizations accustomed to change, the transition to remote or hybrid work has been relatively seamless. But more traditional, office-bound organizations like CCI were forced to scramble and adapt to the new normal. CCI is one of the largest business process outsourcing (BPO) operations in Africa. The company employs 10,000 agents who either work remotely from home, or from one of nine buildings in three cities to service local South African and international clients in Australia, Kenya, the UK and US. Advertisement Mervyn Pretorius ...
Source: cio.co.ke