MSNBCW Your Business October 23, 2011
hi there, everyone, i'm j.j. ramberg and welcome to "your business" where we give you tips and advice to help your small business grow. it is the number one concern we hear from small business owners around the country. they say, they can survive this economic climate, as long as customers keep spending. so today, we're going to focus on ways to entice customers, and gain their continuing loyalty. clearly, knowing your customers is key to any successful business. but just how well do you need to know them? well salon owner is closely studying his clients. he is learning about where t...
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