Read later Summary: The switch to automation may swing back the other way for some organizations in the post-pandemic world of work. (Pixabay ) The COVID-19 crisis has created a new machine age, according to research published today, as organizations deploy automation, robotics, and AI in a quest for business continuity, cost savings, and employee safety. But for some, this transformation may be short lived. In fact, the end of lockdowns may see some organizations pursuing real social contact again as a competitive differentiator, with some restaurants, retailers, banks, and other business...