Apr 28, 2021 Listen closely before rushing to apologize. Sometimes quick apologies make sense. Say you’re in the market and bump into someone; it doesn’t take much to say “sorry” and help them pick up their groceries. But in more complicated matters, rushing toward an apology can be insincere. So what should you do instead? “First, calmly ask what’s going on to understand how the other person feels,” Dr. Molly Howes, a clinical psychologist, tells SELF. “Then shut up and listen, even if it’s uncomfortable.” Prepare your apology in advance when possible. Not everyone commun...