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WENDY KNOWLER | And now for some very ruffled feathers

When is it OK to let rip with swear words at a service provider who’s let you down in some way? ....

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WENDY KNOWLER | I've said it before and I'll say it again: beware fast-talking telesales people

Why? Because it seems disclosure is not language for some and quality control is not what it should be ....

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