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WENDY KNOWLER | Beware the bogus inverter offer

The Seymours bought an R8,000 inverter in September which worked well for three months when it suddenly made a high-pitched noise and died.

Knowler-consumer , Sunday-times , Comment-policy , Telesales-agent , Inverter , Seymours , Clare-seymour- , Monday-wendy-knowler , Incredible-connection , R8000 , Wrong-as

WENDY KNOWLER | What home sellers advertise and what you find aren't always the same

Check what sellers view as fixtures and what they intend to take when buying a house

Sunday-times , Right , Monday-wendy-knowler , Tholakele-mrubata , Craig-rodney , Tokai , Rawson , Norton-rose-fulbright-sa , Mrubata , Whatsapp , Consumer-knowler-co-za

WENDY KNOWLER | Time to track down a more sophisticated tracker at much the same price?

Many consumers with older vehicles may not know the technology has changed and they and their rides may not be as safe as they think

Sunday-times , Devices , Cars , Rf , Phindile , Monday-wendy-knowler , Runx , Toyota , Saps , American , Gps

WENDY KNOWLER | Being hounded by debt collectors? Here's what to do

The Debt Collectors Act provides the indebted with a number of rights, but consumers have responsibilities too

South-africa , South-africans , Debt-collectors-act , Knowler-consumer , Sunday-times , Comment-policy , One , Colleague , Cfdc , Eugene-joubert , Monday-wendy-knowler

WENDY KNOWLER | How committed to customer relations are retailers?

It’s when things go wrong that companies — and individuals — show us how truly committed they are to customer relations.

Knowler-consumer , Sunday-times , Comment-policy , Shopper , Stephanie-scholle , Monday-wendy-knowler , Azel , Takealot , Scholles , Hewlett-packard , Dilbert

WENDY KNOWLER | An early cellphone 'upgrade' doesn't let you off the hook

Had a customer known his contracts would overlap if he agreed to that early ‘upgrade’, he would not have gone for the deal

Samsung , Michael , Mtn , Rewardsco , Monday-wendy-knowler , Rewards , Ts , Consumer-knowler-co-za , Sunday-times , Linkedin-live , Endyknowler

WENDY KNOWLER | Be alert when filling up, misfuelling can occur

Should a petrol attendant put the "wrong" fuel in your tank, and neither they nor you notice before you pull off, you won't get far.

Cape-town , Western-cape , South-africa , Tableview , Dumisa , Eastern-cape , Mark-dommisse , Theresa-zgerski , Volvo , National-automobile-dealer-association , Chev-sonic , Automobile-dealer-association

WENDY KNOWLER | If you're not the regular driver, make sure you inform your insurance company

If someone else drives your car, will you be covered if the car is stolen or damaged while they have possession of the car keys?

Lusaka , Zambia , Toyota-etios , Sa-defence , For-women , Jackie , Driver , Car , Monday-wendy-knowler , Seugnette-van-wyngaard , Is-1st-for-women , Sa-defence-force

WENDY KNOWLER | Contracts — easy to get into, not so easy to escape

Contracts for cellphone and gym membership, home security or tracking for a car are described as ‘fixed-term’, but in reality they aren’t fixed at all

Knowler-consumer , Sunday-times , Comment-policy , Karen , Notice , Contracts , Man , Netstar , Monday-wendy-knowler , Tlp , Ts

WENDY KNOWLER | Fowl dealings when you're boxed in by the box

Trying to cancel your TV licence? This may help, but don’t hold your breath

Wendy-fowler , Television-licences , Auckland-park , Government-gazette , Tv , Faqs , Sabc , Monday-wendy-knowler , South-africa , Mybroadband , Businesstech , Jhz153k