Our reporter's fight to cancel a mobile internet contract in lockdown
I logged into my bank account and stopped my £32 monthly direct debit. My dongle - a small device that provides wifi connection and allows me to file stories from remote locations - had served little purpose in lockdown. So it was a relief that it would no longer bleed a chunky sum from my bank balance each month. Or so I thought. We have received dozens of emails from telecoms customers who have had letters ignored and calls unanswered, and have generally been given the run-around by firms who can't let go In May, I received a letter from the telecoms firm saying I owed £195. Immediately...
Source: dailymail.co.uk