Page 27 - Multi Cloud News Today : Breaking News, Live Updates & Top Stories | Vimarsana

As businesses rely more on public cloud providers to run their operations, they may also be concentrating their risks.

Microsoft is one of the first companies to exploit Kubernetes as the foundation for its hybrid and multi-cloud strategy. In just two years, it ported a dozen managed services to Kubernetes, branding them as Arc-enabled services.

Informationweek Commentary Here are some trends revealed from a decade's worth of research. Credit: Alexander via Adobe Stock As the concept of infrastructure-as-a-service (IaaS) began to dominate IT thinking in 2012, the time was right to better understand how companies were relying on IaaS cloud computing providers. So was born annual research that delved into how organizations’ cloud strategies and how their cloud usage met business needs. On the heels of the 10 th annual Flexera State of the Cloud I took a look back to highlight trends and signify areas of focus for the years ahead. Mu...

By Kate Weber on May 25, 2021 5:22AM For 7000 agents. Suncorp has upgraded the software underpinning its contact centre operations with a view to  answering calls in future with "a blend of virtual and human resources". The new software, Genesys Engage, will be used by about 7000 agents to handle volumes of around 15 million "voice interactions" each year. In the first instance, the upgrade will "boost capacity, while supporting a fluid workplace across multiple sites, and providing greater flexibility to manage workload," Genesys said in a statement...

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