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Crash Champions Founder, CEO Matt Ebert Named Executive of the Year by BodyShop Business

/PRNewswire/ -- Crash Champions, LLC ('Crash Champions' or the 'Company'), one of the nation's fastest-growing independent collision repair service providers,...

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CARSTAR brand continues to grow - Sidney Daily News

CARSTAR brand continues to grow
Martin
SIDNEY — As with all businesses, 2020 was a challenging and unique year for the Tom Martin CARSTAR Network. COVID-19 required drastic changes to business practices that typically revolve around customer interaction. Despite this adversity the CARSTAR brand has continued to grow and offer exceptional customer service throughout the year. CARSTAR currently consists of over 700 locations in 35 states and 10 Canadian provinces.
Tom Martin’s report continues:
All three locations in the Tom Martin CARSTAR Network: Sidney Body (175 Stolle Ave.), Piqua (700 S. Roosevelt Ave.) and Troy (15 N. Kings Chapel) needed to adapt, while the world faced a global pandemic. The collision repair industry has always relied on in-person face-to-face interaction with customers to better understand how the damage occurred, explain the repair process and reveal the finished product. When COVID19 took over in March, these practices ceased to be safe or viable options. The Tom Martin CARSTAR Network needed to adjust their practices or business could not continue. Luckily, Tom Martin and his staff embraced technology that helped business to persevere safely. This is not to say that the changes were easy by any means. New virtual processes required patience on everyone’s part including both staff and customers. Thankfully, the majority of customer’s understood that even though the business operated differently than it had in the past, CARSTAR still provided the quality repairs and customer service that have always been promised.

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