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SQM Group Announces its New Customer Service Management Software mySQM™ FCR Insights Launch Share Article For our new customer service management software mySQM™ FCR Insights, new clients can expect a 450% ROI, and the payback period is less than 3 months. SQM is very excited about the new features of our software and we strongly believe that these new features will help SQM with our aggressive revenue growth goals. “We’re incredibly proud of our 95% customer retention, growth, and our ability to help our clients improve their call center customer service and operating cost,” said Mike Desmarais, CEO VERNON, British Columbia (PRWEB) ....