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Most of the projects discussed by the Indian IT firms, though promising, are still at the proof of concept stage, and it will be a while before they start generating revenue, analysts said. ....
Revenue at $934 million for the year ended March 31 grew at 4.2% from the year before. Operating margin of 17% was the narrowest in at least a decade. ....
Upcoming ISG Provider Lens™ reports will evaluate how providers are meeting increased enterprise demands for new models of working and greater customer satisfaction . | March 31, 2023 ....
Bangalore (Karnataka) [India], November 8 (ANI/BusinessWire India): Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens Contact Center - Customer Experience Services Global 2022 report by Information Services Group (ISG), a leading global technology research and advisory firm. The ISG report underlines Movate's advanced digital capabilities, proprietary AI solutions, automation-led operations, and insights-driven approach toward meeting the changing needs of enterprises to deliver higher productivity and enhanced CX while optimizing cost. Movate secured a leadership position in the report's AI & Analytics and Social Media CX quadrants with well-developed AI-powered offerings and analytics designed to help its customers glean real value from their data. It is also positioned as a Product Challenger in the report's Digital Operations and Wor ....
STAMFORD, Conn. Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, has launched research studies examining contact center services and as-a-service platforms that address how providers are responding to new enterprise requirements stemming from the pandemic and other factors. ....