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Knowledge Management Provides an Edge in Delivering Superior Customer Experiences A superior level of customer engagement is possible by leveraging customer data across touchpoints to deliver a truly seamless customer experience through knowledge management (KM). Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing customer interactions, finds Frost & Sullivan SANTA CLARA, Calif. – May 17, 2021 – Customer experience (CX) is the competitive battleground companies now face. With digital natives entering the consumer market and the ra...

Aspect Software Announces Merger With Noble Systems Tuesday, May 11, 2021 3:05PM IST (9:35AM GMT) New combined company will expand its global reach in the Customer Experience technology space   Today, Aspect Software will merge with Noble Systems of Atlanta Georgia, to form Alvaria™, (pronounced: ahl-vahr-ee-uh), a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions.   The newly combined company will be led by Patrick Dennis, Aspect President and CEO.   “This merger will combine two of the leaders in the...

Posted on 241 Dialpad, Inc., the leading AI-powered cloud communications platform, today announced a significant breakthrough regarding its proprietary Voice Intelligence (Vi™) AI technology. Dialpad’s Voice Intelligence combines automated speech recognition (ASR) and natural language processing to deliver real-time business optimization, including call coaching, automated note-taking, sentiment tracking, and transcription analysis. After years of continuous updates and more than one billion minutes of voice calls analyzed, ben...