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NovelVox Launches Smart Omnichannel CTI Connectors For Genesys Cloud Contact Centers - Vimarsana News

NovelVox Launches Smart Omnichannel CTI Connectors For Genesys Cloud Contact Centers

Published: June 24, 2022

NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat.

Source: einnews.com
Related Topics:
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NovelVox Introduces CXInfinity 2.6, A New, Improved Digital CX Platform Empowering Contact Centers - Vimarsana News

NovelVox Introduces CXInfinity 2.6, A New, Improved Digital CX Platform Empowering Contact Centers

Published: June 20, 2022

NovelVox announces the release of a new, upgraded version of its Digital CX Platform, CXInfinity for Cisco, Avaya, Genesys, and Amazon Connect Contact Centers.

Source: einnews.com
Related Topics:
United StatesAmit GandhiAmazon Connect Contact CentersContact Center Agent DesktopsAmazon Connect ContactInstagram Direct MessagingInstant MessagingDirect MessagingOutbound EmailCherry PickingCisco TaskVideo ChatAmazon ConnectCisco FinesseNovelvox Cisco Finesse Gadget DesignerDigital Customer Engagement Platform CxinfinityWallboards For CiscoNd Amazon Connect