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/PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, has announced new Messenger API support for Instagram,...

Menlo Ventures Names New Partner, Former Splunk CTO Tim Tully Veteran Product Leader and Respected Technologist Joins Menlo Ventures As Early-Stage Investor Next Month April 16, 2021 08:30 ET | Source: Menlo Ventures Menlo Ventures Menlo Park, California, UNITED STATES MENLO PARK, Calif., April 16, 2021 (GLOBE NEWSWIRE) -- Leading venture capital firm Menlo Ventures has a new partner: Tim Tully. Tim will join Menlo Ventures in May, transitioning into venture capital from Splunk (NASDAQ: SPLK), where he was the Chief Technology Officer and led the...

Genesys Completes Acquisition of Bold360 from LogMeIn Bold360 joins Genesys in delivering the next frontier of digital customer experience News provided by Share this article Genesys®, a global leader in contact center solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360's complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will ...

Share this article Share this article SAN FRANCISCO, May 3, 2021 /PRNewswire/ -- Genesys, a global leader in cloud customer experience and contact center solutions, today announced the appointment of Arthur P. Johnson, Jr. to its operating committee – the company's governance and oversight body with responsibilities much like a board of directors. Johnson joins the company's operating committee as its newest independent member, bringing nearly 30 years of executive leadership in corporate strategy, operations and finance. Johnson will also be a member of the Genesys audit committee. Arth...

Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management Cloud customer experience provider recognized as a Visionary in worldwide report News provided by Share this article Share this article 1, for its ability to execute and completeness of vision. "Contact centers are struggling with high employee turnover rates and low performance due to a system of point solutions that make it difficult to manage and improve the agent experience. Our Workforce Engagement Management solution provides a single platform for onboarding, learning and training, performa...