New Mexico's unemployment office struggles to answer calls for help
Ike Swetlitz and Ed Williams Searchlight New Mexico This story was originally published by Searchlight New Mexico. Last March, Teresa Espindola, a 46-year-old painter in Tijeras, was having problems getting her unemployment payments. She was locked out of New Mexico’s online system and couldn’t get anyone on the phone to help her. After months of fruitless phone calls, she emailed a state employee named Bill. “I didn’t know who he was,” Espindola said. All she knew was that he worked for the department she was having trouble with. In fact, her correspondent was Bill McCamley, the s...