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Another claung. So, i mean something tells me a lot of those folks are not aware or dont feel like they can call 311. I know your office dont great work Human Resources how do you publicize the 311 service so it wloongz to everyone not just the english speaker well, we dont have marketing funds so the best way to advertise is to make sure that every department has the 311 logo. We try to get brochures to them. One of the things we do is partner with the School District and part of their third grade curriculum is to learn about San Francisco so we worked on two of the plans four did School Dist...

With the kind of investment its worth it so as we recognize the need thats one way we can educate people by transferring them to 311 i completely agree with what youre saying. Thank you. I appreciate it. The next speaker is from the department of children and youth. I dont see and then right afterwards we have 3 more folks. So thank you for the slides and. It would be easier for me okay. Thank you. Good morning supervisors from the department of youth and their families. Maria our director had a meeting scheduled so im going to be here. Im going to go over what were doing were a two Tier Depar...

Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do mo...

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecting time of 30 seconds the wait might be longer, however, and if any reps wait for over 3 minutes we ...

Exposed to us and the other way around. The part of our mission that requires that we also work with the Police Department in giving that tier one Department Assistance with policy related to the Language Access requirements they have. So we do have a policy in fact, this works with the Police Department and weve made a lot of effort in helping that department directly. Thats in a capsule what we do imply questions . Thank you very much for the presentation. The next speaker is our patient director. And shell be followed by a gentleman of the county clerk. Then afterward well hear in michelle ...