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Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecting time of 30 seconds the wait might be longer, however, and if any reps wait for over 3 minutes we ...

Exposed to us and the other way around. The part of our mission that requires that we also work with the Police Department in giving that tier one Department Assistance with policy related to the Language Access requirements they have. So we do have a policy in fact, this works with the Police Department and weve made a lot of effort in helping that department directly. Thats in a capsule what we do imply questions . Thank you very much for the presentation. The next speaker is our patient director. And shell be followed by a gentleman of the county clerk. Then afterward well hear in michelle ...