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Enriched with Communication APIs capabilities, Toku Contact Centre enables businesses in APACto build better customer experiences by creating an omnichannel customer journey adapted to suit their business needs. SINGAPORE, July 5, 2022 /PRNewswire/ Toku, Asia Pacific's dedicated cloud communications company, today announced the launch of its contact centre platform. The platform provides a robust and scalable omnichannel cloud-based solution that helps businesses operating in Asia Pacific (APAC) digitalise, automate, and scale their contact centre operations so that they can build better and seamless customer experiences. In today's digital-first environment, customers have a new set of expectations when interacting with brands online. In a new survey among 1,000 Singapore consumers, findings have shown that: 82% of Singapore consumers do not want to engage with more than two touchpoints for any given enquiry or communication, and More than 65% of Singapore consumers expect c ....

Northern Samar , Hossein Entekhabi , Asia Pacific , Thomas Laboulle , Public Switch Telephone Network , Toku Contact Centre , Contact Centre , Senior Director , Central Operations , Workforce Management , Enriched With Communication Apis Capabilities , Oku Contact Centre Enables Businesses In Apacto Build Better Customer Experiences By Creating An Omnichannel Journey Adapted To Suit Their Business Needs Singapore , July 5 , 022 Prnewswire Toku , Sia Pacific 39s Dedicated Cloud Communications Company , Oday Announced The Launch Of Its Contact Centre Platform Providesa Robust And Scalable Omnichannel Cloud Based Solution That Helps Businesses Operating In Asia Pacific Apac Digitalise , Nd Scale Their Contact Centre Operations So That They Can Build Better And Seamless Customer Experiences In Today 39s Digital First Environment , Ustomers Havea New Set Of Expectations When Interacting With Brands Online Ina Survey Among 1 , 000 Singapore Consumers , Indings Have Shown That 82 Of Singapore Consumers Do Not Want To Engage With More Than Two Touchpoints For Any Given Enquiry Or Communication , Nd More Than 65 Of Singapore Consumers Expect Companies To Keep Track Their Details And All Previous Interactions Facilitate Communications This Means Thatcompanies Are Challenged Geta Deeper Understanding Customer Journey Touchpoints Drive Better Satisfaction Levels , Boost Customer Loyalty , Nd Providea Better Customer Experience Toku Contact Centre 39s Features Is Comprised Ofa Cloud Based Communication Platform With Apis Enhancements That Give Agents The Flexibility To Delivera Seamless Across Multiple Channels On Top Of , Hey Have Access To Customer Insights And Can Operate Securely From Anywhere , O They Can Support Customers Efficiently And Effectively In Terms Of Connectivity , Oku 39s Clients Also Have Access To Pstn Public Switch Telephone Network Replacement In 17 Apac Countries ,