Detailed text transcripts for TV channel - MSNBC - 20111023:09:55:00
Sometimes you have to go up and yell at them like they're a little kid. you have to say you're sorry, to those people, okay? you didn't mean to do that. it wasn't you, it was your other twin. >> sure. >> turn around. >> sometimes you talk to them like man to man. >> do me a favor, hang out here, don't make no noise or kicking, i'll go make a phone call right now. they know it's about you. >> every approach don't work. you have to use different approaches for every inmate. >> it's my job, i'm here to protect and serve. if they have a problem, our job is to -- we're trained to diffuse the situat...
Source: news source