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Every time a card transaction is made on a POS terminal, merchants lose a chance to identify and retain their customers. POS terminals were built to process payments, not to identify, or retain customers. But Egyptian startup Zeal has come up with a fix.

Praying feverishly under her breath, the wife of a critically ill Covid-19 patient paces the corridors of the Baghdad coronavirus ward against a sudden tide of doctors. Behind her on the hospital bed, her asthmatic husband starts to spasm painfully as his airways close. Exhausted medics rush to save his life. Against the insistent sigh of ventilators, with her head bowed, his wife pleads for a miracle. It is another difficult afternoon for the...

I saw something new in Baghdad recently. At one of the city’s many checkpoints, men in white coats and N95 masks were standing in front of the soldiers, checking whether passengers in minivans were wearing their masks. The cigarette vendors that wind their way through the waiting cars had added a sideline in selling surgical masks. Apart from that, however, it is difficult to see the effect COVID-19 has had on the city. The pain I witness every day at the hospital we at Médecins Sans Frontières (MSF) are running is hidden from most of the people who crowd the streets. But that suffering h...

At the end of July 2020 in Baghdad, the capital of Iraq, something strange started happening. In hospitals across the city, the doctors and nurses sweating in the Iraqi summer heat noticed that while their COVID-19 intensive care units were ever full, the wards for people with less severe cases were emptying out. “The hospitals had been over-capacity in Baghdad and people were scared, so they were resorting to home care,” explains Omar Ebeid, project coordinator in Baghdad for Médecins Sans Frontières (MSF). “People stopped going to hospitals. They came only when it was so late that t...