>> you're showing the public you care about your customers by reaching out which could result in increased loyalty. sometimes mended fences are stronger than those that were never broken. >> i think it's all an opportunity even though maybe when you read it and find that person, what are you doing? how could you do this? the bottom line if you take it in the right vain and use it to make it better i think it's all good. i really do. it is incredibly important, but also incredibly hard to find the right people to hire. step one is generally posting the job. so check out the five sites that ma...