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Employee experience predictions for 2024: A new era of engagement

The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.

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Revenue from CCaaS subscription services to grow to $18 bn by 2028: Juniper Research, ET Telecom

CCaaS Subscription: CCaaS is a cloud-based contact centre provided by telecom service providers and leveraged by customer-facing enterprises. It centralises inbound omnichannel communications onto a single contact centre interface.

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The journey to the contact centre of the future starts in the cloud

With real-time data analysis, the contact centre of the future will be able to anticipate a customer query, says Martin Cross, chief strategy officer at Connect.

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Airtel launches Airtel CCaaS for integrated contact centre services, ET Telecom

“Our innovative CCaaS offering combines the best of voice, cloud and software to simplify contact center management at an affordable cost,” Abhishek Biswal, head – digital products & services, Airtel Business said.

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Connect extends Five9 partnership to SA to enhance choice of CCaaS solutions offered

The partnership will enhance the choice of contact centre as a service solutions offered in the country.

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Zoom Virtual Agent launch promises big things for ANZ businesses

While 2023 will be a challenging year for many businesses across ANZ, Zoom is working to support these businesses with secure, scalable solutions.

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