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Oracle Announces Cloud Customer Experience Updates

Oracle Announces Cloud Customer Experience Updates
New sales, service, and marketing innovations help organizations create and nurture loyal customer relationships
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AUSTIN, Texas, Feb. 10, 2021 /PRNewswire/ To help organizations create dynamic and memorable experiences for their customers, Oracle today announced the latest updates to Oracle Cloud Customer Experience (CX). The latest updates to Oracle Sales, Oracle Service, and Oracle Marketing help organizations accelerate sales cycles, resolve customer service inquiries faster, and develop engaging loyalty programs that can grow customer lifetime value.
Customers aren t afraid to walk away after a single bad experience and that reality means organizations have to empower their sales, marketing, and customer service teams with the data they need to make every customer interaction matter, said Rob Tarkoff, executive vice president and general manage ....

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Oracle Helps HR Teams Protect Employees and Improve Decision Making in a Post-Pandemic Workplace

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AUSTIN, Texas, Feb. 2, 2021 /PRNewswire/ To help businesses prioritize workforce safety and prepare for the post-COVID workplace, Oracle has updated the Employee Care Package within Oracle Fusion Cloud Human Capital Management (HCM). The latest updates to the Employee Care Package, which was launched in June 2020 to help HR leaders navigate new workforce demands, include new COVID-19 testing and vaccine tracking capabilities for HR teams and automated guidance for employees as they return to the workplace. The latest additions are included in a new Return to the Workplace Journey that is designed to help keep employees safe by guiding them through new processes, training, and safety protocols, while enabling HR leaders to analyze critical workforce data such as testing and vaccination records. ....

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