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/PRNewswire/ -- New research commissioned by Zippin, a leading provider of checkout-free technology, reveals that the real cost of waiting in line at the store...
The kiosks promised to make life easier for shoppers and stores. Instead, they’ve done the opposite
Aside from grocery stores and big-box chains, self-checkout, is showing up at discount clothing and department stores.
Self-checkout transfers the work of paid employees to unpaid customers.
The machines are expensive to install, often break down and can lead to customers purchasing fewer items. So why do stores keep using them?