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us. the dow the issue that commissioner murphy brought up, and we have heard about it where there is a boiler that continually breaks. it will fix it and it breaks again and brakes again. that is the interesting issue. at what point do we say get a better fix or replace it? >> i have asked that question, and it's a high bar unfortunately. >> this is an example of why i think we need more background information on our agenda items. i think there is another statistic we are missing. it will help us look at the whole picture and see what the problem is. i am glad we are responding withi...

so a lot of this data is not captured. we found interesting things that we wanted to share with you over all. as you can see, the majority of heat and hot water complaints that come in were over in longingly he complains. of these cases we are required to make some type of a response within one business day. as you can see, even with the staff shortage we were able to do that with 94% of the time. the remaining have some sort of response within 2 business days. not all, but most. in those instances which is typically the situation the inspector will go in and update complete tracking...

at what point do we say get a better fix or replace it? >> i have asked that question, and it's a high bar unfortunately. >> this is an example of why i think we need more background information on our agenda items. i think there is another statistic we are missing. it will help us look at the whole picture and see what the problem is. i am glad we are responding within 24 hours to these complaints. i am sure we are also tracking these complaints to make sure they are resolved or the matter is debated. so i would like to see the statistics on the number of cases where they were resol...

and it's a high bar unfortunately. >> this is an example of why i think we need more background information on our agenda items. i think there is another statistic we are missing. it will help us look at the whole picture and see what the problem is. i am glad we are responding within 24 hours to these complaints. i am sure we are also tracking these complaints to make sure they are resolved or the matter is debated. so i would like to see the statistics on the number of cases where they were resolved with and a certain amount of time and which ones were not. which ones were resolved...

directors hearing. we're building the people and referring them to the city commission. generally if there is lack of heat, there's usually other maintenance issues. then we are before you asking those cases be referred to the city attorney. it is generally the elevator and other issues going on with the building as well. we will analyze that to see what has been outstanding for how long and what the nature of it is. you have heard as make those recommendations. we're happy to go back and look at that. if you look like us to do this particular sampling and see if we do the same build...