Page 2 - Pamela Anders News Today : Breaking News, Live Updates & Top Stories | Vimarsana

>> are they trained -- let's say someone calls and what of faulty boiler -- calls in with a faulty boiler or hear, does your staff responded and asked them if they have contacted the landlord or property management first before we take it on? before we this that someone in other words. >> absolutely, because we want the property owner to get on that as soon as possible. generally the occupants is telling us there is no heat. they do not necessarily know what kind of system it is or what ever. we have to find out what is in the central system, can we get into see the boiler or the tim...

of the citizens that are at risk are the ones that reside there. they trigger the categories of not paying rent, so then it becomes a volleyball effect. more importantly, i think attention is needed immediately, if not more than a timely way the immediate rebecs -- effects will be revolution. thank you. and >> item 6, directors report. item six6a. >> pamela anders. we are about $200,000 over when you compare the revenue this year versus this time last year. i decided what i would focus on is how we ended the year for 2010 and 2011. i want to make sure that everyone realizes that the ...

these complaints to make sure they are resolved or the matter is debated. so i would like to see the statistics on the number of cases where they were resolved with and a certain amount of time and which ones were not. which ones were resolved within 24 hours. compare that to what commissioner murphy wants as a list of repeat offenders. or if we see the cases, there are lots of cases over seven days or 10 days, we need to probe a little more. maybe this will help us understand the situation a little better. >> thank you. thank you for the direction. that is what i was asking of the l...

statistic we are missing. it will help us look at the whole picture and see what the problem is. i am glad we are responding within 24 hours to these complaints. i am sure we are also tracking these complaints to make sure they are resolved or the matter is debated. so i would like to see the statistics on the number of cases where they were resolved with and a certain amount of time and which ones were not. which ones were resolved within 24 hours. compare that to what commissioner murphy wants as a list of repeat offenders. or if we see the cases, there are lots of cases over seven...

better fix or replace it? >> i have asked that question, and it's a high bar unfortunately. >> this is an example of why i think we need more background information on our agenda items. i think there is another statistic we are missing. it will help us look at the whole picture and see what the problem is. i am glad we are responding within 24 hours to these complaints. i am sure we are also tracking these complaints to make sure they are resolved or the matter is debated. so i would like to see the statistics on the number of cases where they were resolved with and a certain amount ...