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Supposed to help you navigate the wednesday or fill out an old-fashioned paper application. so we calleded four different states. arizona, montana, iowa and mississippi. these are states have been trouble with their websites. we made 27 calls in these four states and nine of those navigators were ready and willing to help us. four were unable the to help at all including a man in mississippi who had no idea what i was talking about and a man in montana who is certified to help but recommended that we call back in november when the website is up and running. five of the called went right to voi...

Supposed to help you navigate the wednesday or fill out an old-fashioned paper application. so we calleded four different states. arizona, montana, iowa and mississippi. these are states have been trouble with their websites. we made 27 calls in these four states and nine of those navigators were ready and willing to help us. four were unable the to help at all including a man in mississippi who had no idea what i was talking about and a man in montana who is certified to help but recommended that we call back in november when the website is up and running. five of the called went right to voi...

Last week i know the president has talked about the alternatives to the website, phone call or using paper application, and what he said, and i think you said it, they take the paper application but enter it into the same web portal. but also, there are still issues with data within the web portal. as you said, you can't get reliable data who has even signed up. he also said because of the surge in paper applications it's like six to eight weeks to process. if november 30th is when this will be ready, and somebody does lose their insurance so they're signing up to this and they get to january ...

Speed of the site. sirco was giving you early snapshots of difficulty of accessing the site. >> they said just processing the paper actually. >> i understand. but it is the site for -- they put the application into the site and get a determination. that's part of what the process is. so the site is part of the portal all the way through. this is an integrated insurance vehicle. so that will improve and we, again, with four months of continuous service, which is far longer than most people had. some of these cancellation numbers mr. gerety pointed this out from florida blue cross but it's true ...

Running smoothly by february or delay the mandate. back to number one, you liken this to shopping on amazon.com, which we all like to pick up different items but we don't alwaysicon the shopper cart, correct? >> at a bare minimum, what they need to fix on the website is the ability tocome pair plans, to shop. if you can get a little bit of information about yourself and look at the menu of aungzs you have, that is important to have to get that working as soon as possible. then the next step is, even if they can't get the enrollment function of the website working, at least once you have shoppe...