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Last week i know the president has talked about the alternatives to the website, phone call or using paper application, and what he said, and i think you said it, they take the paper application but enter it into the same web portal. but also, there are still issues with data within the web portal. as you said, you can t get reliable data who has even signed up. he also said because of the surge in paper applications it s like six to eight weeks to process. if november 30th is when this will be ready, and somebody does lose their insurance so they re signing up to this and they get to january 1st, even though you have a march 31st open enrollment, is there a contingency plan for these people to continue their insurance? sir, i think that we have improvements every day on the speed of the site. ....
Talking about here today. and she said, of course the site today was more complicated. an in the questioning and from her testimony, we ve been hearing about this end to end testing that wasn t happening that we had individuals out there saying about two weeks had been done. but i asked her about was there sufficient enough time when they did medicare.gov. and the response that she gave me back was on healthcare.gov. which is a less complicated site. and she stated that we had sufficient time to test the system before it went live. and i asked her in a followup then, what was that sufficient time? and she said, we had a number of months before the system went live at that time. and then i just want to make sure, because again, you know, sometimes things don t get reported accurately. but in the u.s. news there was a report on october 18ed of this year, and it s questions going back and forth. i want to make sure that you ....
Paying for health outcomes. thank you very much, mr. chairman. and madame secretary, thanks much for being with us today. appreciate your testimony so far today. what i would like to do, i ll get ez these two. these are questions that we ve received from our constituents back home specifically about what s going on with the website and for them. i would like to get those to you. but there s a lot of questions and a lot of thoughts have gone into a lot of these questions. if if i could start with last week s testimony when four of the contractors were here. and in one of the questions that i had posed to mrs. campbell from cgi, and her testimony, she had stated that they delivered the medicare.gov and also the federal reporting.gov. and i asked at that time, were these sites more or less complicated than site we re ....
Immediately dealing with the security code questions which required you to select dates. one of them was type a significant date in your life. today is my birthday. so i put that in. i tried three different ways of entering that date and got a message each time important, this is not a valid answer. same thing for the third date entry. and a lot of times when you re registering online for anything and you have to put a date in, there will be a little prompt there that tells you what the format is you re required to enter. do you know, have we solved this problem in the security code area? yes, sir. one of the initial issues was just getting people into the site. and the i.d. proving, which is a two-step process, one is that you give preliminary information and you set up a password. but the second, to ensure that your personal data can t be ....
They were giving you early snapshots of difficulty of accessing the site. i think that s greatly improved. they said just processing the paper, actually. i understand. but it is the site for dash they put the application into the site and get a determination. that s part of what the process is. so the site is part of the portal part paul the way through. this is an integrated insurance vehicle. and so that will improve. and we, again, with four months of continuous service which is far longer than most people had, some of these cancelation numbers, mr. garrity again pointed this out from florida bluecross, but it s true of everyone else. these are not january 1st numbers, they are year-long numbers. so over the course of 2014 when an individual s policy is due to expire but somebody s could expire january 1st and not be able to get coverage in the website and the vendors said they needed ....