they were giving you early snapshots of difficulty of accessing the site. i think that's greatly improved. >> they said just processing the paper, actually. >> i understand. but it is the site for dash they put the application into the site and get a determination. that's part of what the process is. so the site is part of the portal part paul the way through. this is an integrated insurance vehicle. and so that will improve. and we, again, with four months of continuous service which is far longer than most people had, some of these cancelation numbers, mr. garrity again pointed this out from florida bluecross, but it's true of everyone else. these are not january 1st numbers, they are year-long numbers. so over the course of 2014 when an individual's policy is due to expire -- >> but somebody's could expire january 1st and not be able to get coverage in the website -- and the vendors said they needed