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During air travel, baggage collection and bag drop-off are the two biggest sources of negative experiences within airlines' control, according to an IATA survey.
A great talk by Michael Swiatek, the Chief Strategy and Planning Officer at Avianca, who happens to be legally blind. Michael has worked in the airline
FTE APEX Asia Expo returned to the Marina Bay Sands Expo & Convention Centre, Singapore, on 9-10 November 2022. Here is a selection of the main highlights.
Travellers expectations have changed drastically during the pandemic and the travel industry needs to better understand the behaviours and expectations of the new traveller in order to respond to them, says Roshan Mendis of Sabre.
Travellers expectations have changed drastically during the pandemic and the travel industry needs to better understand the behaviours and expectations of the new traveller in order to respond to them, says Roshan Mendis of Sabre.