Photo: Community Health Network Community Health Network, based in Indianapolis, Indiana, faced three engagement problems – a lack of automation, a lack of personal or disease-specific communications and tremendous variation due to point solutions. THE PROBLEM Communicating with patients was completely driven by live telephone interactions. It was clear the health system needed a more automated solution for appointment reminders and other messaging, for important touchpoints, like when a patient leaves the hospital or emergency department, said Dr. Patrick McGill, executive vice president a...