Scoot to enhance personalised, multi-channel experiences amid travel restrictions
Share To further enhance the experience on their digital channels, Scoot deployed Insider’s AI-powered platform to create personalised, multi-channel experiences for customers on its website. Using Insider’s AI-Powered Platform, Scoot became even more operationally agile, releasing travel requirements at different parts of the customer journey and communicating flexibility options on its website quickly, addressing the fluidity of global travel regulations with agility. Insider’s AI-backed segmentation module has also enabled the airline to serve relevant web push messages to users with...
Source: traveldailymedia.com