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Scoot to enhance personalised, multi-channel experiences amid travel restrictions

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To further enhance the experience on their digital channels, Scoot deployed Insider’s AI-powered platform to create personalised, multi-channel experiences for customers on its website.
Using Insider’s AI-Powered Platform, Scoot became even more operationally agile, releasing travel requirements at different parts of the customer journey and communicating flexibility options on its website quickly, addressing the fluidity of global travel regulations with agility. Insider’s AI-backed segmentation module has also enabled the airline to serve relevant web push messages to users with a high likelihood of booking a flight.
“Our partnership with Insider has been instrumental in how we support our customers in these challenging times. Scoot’s motto has always been to re-define the customer experience in the low-cost sector, and a large part of this overall experience is delivered via our digital channels. Insider has been a valuable partner in improving our o ....

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ADA and Insider Announce Strategic Partnership to Help Enterprises Drive Data-Led Growth Marketing Initiatives

ADA and Insider Announce Strategic Partnership to Help Enterprises Drive Data-Led Growth Marketing Initiatives
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