Birmingham signs Agilisys for customer service strategy
Topics Birmingham City Council has appointed public sector transformation specialist Agilisys to support the development of a new customer service strategy. The company said the organisations will rethink how customers interact with all aspects of the council, going well beyond traditional approaches in an effort to become ‘best in class’. This marks Birmingham’s effort to further develop its citizen access strategy, published in 2017, into a full customer service strategy covering all of its services. The strategy has involved placing more services online and the sharing of personal i...