DWP questioned on 'significant' winter fuel payment & debt problems - January deadline set
"Following this, many of the people affected have struggled to get through to the Department’s Debt Management team because of the high volume of calls to the service. "This has, quite understandably, caused them a significant amount of worry and, in some cases, distress. In a written PQ answer of December 10, the Minister for Welfare Delivery said that Debt Management agents had answered 78 percent of calls in November 2020, compared to the Department’s target of answering 90 percent. "These figures do not, however, include all calls to the system. The answer also explained that some cal...