Ohio paid $89M in contracts to shore up overburdened unemployment system
Deloitte also worked on improvements to the traditional unemployment system and added staff for processing claims. Ohio spent millions on adding staff to handle the influx of claims. Seattle-based Direct Interactions received $21.5 million to staff up the state's unemployment compensation call center. California-based consulting firm Protiviti, a subsidiary of Robert Half, received $6.7 million on the call center and addressing fraud. Ohio spent $957,000 on benefit fraud, paid to LexisNexis Risk Solutions and Navigator, which had a contract with the Ohio Department of Administrative Serv...
Source: chillicothegazette.com