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The realities of the COVID-19 pandemic underscored the importance of and accelerated the deployment of technology by empowering health care consumers with more control over how they navigate decisions about their health and access to health care.
UPMC Health Plan Launches Virtual Concierge for Amazon Alexa, Google Assistant Devices What You Should Know: – UPMC Health Plan announced today the launch of a Virtual Concierge that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage and how to access care and services. – The Virtual Concierge is available 24/7 to provide audible responses and can even send helpful links via messages. – The Virtual Concierge tools directly reflect input from UPMC Health Plan members. In a Health Plan-conducted study, 40 percent...