>> well, absolutely there are critical functions that happen behind the people who are determined to be essential people like dan. and all of the work that happens behind those people preps them to be able to have the intelligence that they need to make good decisions about how to carry out their job. so safety inspectors, for example, were on furlough. and other six service people that we count on for the layers of security that matter. the other thing that was a problem was that the training facilities were down. the planning programs were down. new initiatives, new technology that was being...