The department of justice. regulators did issue a statement struggling to enter a swimming pool negatively obstructs a person's independence. >> you can't even buy the equipment. >> john: and you have a portable pool lift. a disabled person, a person in a wheelchair, i am going to need help getting in the pool. i don't want somebody carrying in. i would rather have a machine, you have one. >> we did a survey of all the hotels, word came back. we have never, ever used pool lift. longest person had been 13-14 years. >> john: in 15 years royal apartments in phoenix, nobody has ever used the porta...