Customer Service vs. Customer Experience: Key differences
Terms such as “customer service” and “customer experience” are commonly misinterpreted and interchangeably used. Similar as they may sound, both vastly differ in meaning. Knowing the difference between these two seemingly equal terms will empower you to improve how to serve your current and future customers. Exceeding your guest expectations and creating memorable moments will result in lifelong positive impacts!
Source: hospitalitynet.org