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El Paso Water Transforms Customer Service with Infosys

El Paso Water Transforms Customer Service with Infosys
Digital transformations are happening across businesses today as the need for fast, convenient online services grows. For El Paso Water (EPWater), a municipal utility in El Paso, Texas - this process was a seamless one thanks to a partnership with Infosys (News - Alert).
The provider of next-gen digital services and consulting was selected to implement the Oracle Utilities C2M solution to change how the utility delivers customer experiences and improve audit controls and simplify IT functions.
As part of the strategic partnership, Infosys used its Preconfigured Accelerator for Customer Experience (PACE) to digitize EPWater s customer engagement and billing platforms. ....

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El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation

El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation
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El Paso Water Selects Infosys as its Strategic Partner

For digital transformation of its customer service and billingInfosys announced a strategic partnership with El Paso Water (EPWater), a municipal utility in El Paso, Texas, to transform its legacy customer information systems (CIS) with Oracle Utilities Customer to Meter (C2M). As part of this engagement, Infosys will leverage its Preconfigured Accelerator for Customer Experience (PACE), to digitize EPWater s customer engagement and billing platforms
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